Terms & Conditions.

I am delighted that you are visiting Urquhart Glass, my aim is to provide excellent customer service and beautiful, unique pieces of glass. Please, if for any reason you have a concern, contact us via email and I will help you in any way possible. After all, feedback allows us to improve our service.

These terms and conditions govern your use, purchase of goods and services from our site. So please read carefully. In this text, all references to “I”, “me” or “my" means Urquhart Glass.

By using this website you are agreeing to Urquhart Glass' Privacy Policy.

Urquhart Glass Items

As every piece of glass is different, you can be assured that you will receive a unique piece. Every item is made by hand so there may be small differences and variations in shape and colour compared to the photographs displayed on my website. 

Ordering Online

When submitting an order to Urquhart Glass website you are entering into a contract with me. This contract will become binding upon my acceptance via email of your order.

When ordering online you will be transferred through to a secure payment gateway. I use Paypal to process our online transactions. It is a secure payment processing server, please visit their website for more information.

Paypal: https://www.paypal.com/uk/home

When a payment has been approved, you will receive a confirmation email stating that your order has been placed with me. If you have any problems regarding payment, please do not hesitate to contact me.

Bespoke Orders

I love creating entirely new items for customers which are specially designed and made by me. I may sometimes alter a customer design for practical or design reasons. Any alterations will be approved by the customer before-hand. To arrange a bespoke order, please email me and I will organise a free consultation in person, telephone or email. This allows me to understand exactly what you are looking for.

Bespoke Order Payment Terms

For bespoke orders I will send you an invoice quoting an estimate for your piece. Before any work can begin on your order, I require a 45% non-refundable deposit as confirmation of your commitment. Once your deposit has been made, I can start work on your beautiful glass piece. Quotes on bespoke orders are valid for 30 days.

Quotes are estimates, therefore, there may be slight changes in the final price due to fluctuations in metal prices or changes in the manufacturing. However, the change in price will be within reason.

Once your item is ready to be collected or despatched, you will be required to pay the remainder of the order. Payment can be made by Paypal or Bank Transfer. Goods remain the property of Urquhart Glass until your order is paid in full.

Cancellations

If you have made a mistake or wish to cancel your order, please contact me via email immediately at mairi@urquhartglass.com.

Please note that orders can only be cancelled before the items are despatched. If your items have been despatched, I will be unable to cancel your order, so you will need to refer to my Returns Policy page.

The above does not affect your statutory rights.

Prices & VAT

Prices on this website are stated in British Pounds Sterling £GBP and do not include VAT as Urquhart Glass is not a VAT registered company.

Feedback and Complaints

At Urquhart Glass I welcome feedback from my customers as this only enables my service to improve for you. Complaints are taken seriously and in confidence, and should I receive a complaint I will deal with it immediately. Please do not hesitate to contact me at mairi@urquhartglass.com. These terms do not affect your statutory rights.

Data Protection

Urquhart Glass complies with the UK Data Protection Act. Any information provided to me will be treated as strictly confidential and will be stored in a secure location. Information provided will not be disclosed to any third-parties out-with Urquhart Glass. I take customer’s data protection very seriously.

Copyright

All site content, design rights and products sold are copyright of Urquhart Glass. You may not copy or redistribute any material from this site without formal consent from Urquhart Glass. Reproduction or utilisation of any designs is totally prohibited.

Urquhart Glass reserves the right to review my prices at any time.